“Quality is not what happens when what you do matches your intentions. It is what happens when what you do matches your customers’ expectations.” – Guaspari
When selecting an ecommerce platform, it’s important to select a platform that will allow you to meet your customer’s digital expectations today, as well as be flexible enough to grow with their evolving needs. The customer expectation bar is climbing rapidly and selecting an ecommerce platform, which can grow with you is critical.
While there is a wealth of information available about the features of ecommerce platforms, it is not often clear how the specific features and functions translate into finding the right ecommerce platform for your situation. This guide focuses on how to evaluate an ecommerce package on the merits of its architecture and flexibility. This document was created based on countless conversations with customer and product focus groups, industry analysts and our own research, which tries to look at the high level.