Millennials are a good audience to target to increase sales, revenue, and loyalty since they do the most of the retail browsing. While this group is more likely to purchase and browse on mobile, as a retailer, it’s important to have an effective, seamless mobile shopping experience. The article below explains the key findings in how millennials and non-millennials shop. The stats may surprise you and even help refine your mobile and digital strategy.
MarketingProfs — Millennials’ online shopping habits and responses to digital advertising are not all that different from those of Gen X and older shoppers, according to a recent report from Adroit Digital.
The report was based on data from a survey of 1,000 US and Canadian consumers age 18-34 who own both a smartphone and a personal computer, and 500 US and Canadian consumers age 35 and older and who own both a smartphone and a personal computer.
Below, key findings from the survey.
Millennials as well as those 35 and older do the majority of retail browsing in-store (57% and 61%, respectively).
Online Purchase Influencers
Millennials and those age 35+ say review sites have the biggest impact on their online retail purchase decisions.
Among Millennials and non-Millennials, women are more likely to say that social media has no influence on their purchase decisions.
Both age groups are equally likely to purchase from the same categories on a mobile device, with the exception of entertainment: 47% of those 18-34 purchase entertainment products/services on mobile, compared with 38% of those 35+.
Millennials as well as older shoppers say they are more likely to click on native ads than banner ads (81% of Millennials vs. 75% of those age 35+).
Some 83% of Millennials and 77% of those 35+ say they are bothered by advertisers’ remarketing efforts. However, the tactic seems to work: 73% of Millennials and 75% of older shoppers say they are more likely to return to a retailer’s site after seeing remarketing ads.
About the research: The report was based on data from a survey of 1,000 US and Canadian consumers age 18-34 who own both a smartphone and a personal computer, and 500 US and Canadian consumers age 35 and older and who own both a smartphone and a personal computer.