The fate of SaaS commerce solutions was never future-proof. On the bright side, modern and modular technologies have emerged to address the warning signs that you’ve outgrown your commerce solution. It’s possible. You can reach commerce bliss.
When you first invested in your SaaS commerce solution, it was a perfect choice for your business. It was cost-effective, easier to develop new features, required less staff to support, and promised a sea of easy features. But your business has grown, you’ve got more customers and more products, you have unique ideas and your silent ecommerce business partner is proving to be less silent than you would hope.
Let’s face it. Your commerce solution is holding you back from evolving your online experiences and operational systems. As a result, your sales are plateauing, customers are unengaged with your brand, performance is suffering, and you’ve run out of resources and budget. Your code development slows down and your developers are spending more time fixing the problems of your system than bringing your ideas to life.
Your commerce solution was never designed for flexibility, just for maintenance. There’s no time, budget or sanity left for a replatform project, so you stick with your vendor and hope for the best.
This is just one scenario that you’ve outgrown your commerce technology, but there are many more warning signs:
- You spend more time maintaining your platform from breaking after each feature update than spend time on innovating.
- You can’t test out or experiment with new ideas without breaking your entire system and starting all over.
- You can’t integrate new technologies, such as AI, machine-learning, or voice to engage with your customers.
- You’re pushing your limits to scale — you either need to invest in more hardware and licenses or replatform.
- Your development cycle is too slow and your release cycle is too restrictive.
- You have new business requirements that would be too costly or risky to actually do because your code is hacked to death.
- You’re experiencing too many outages (bugs, scale issues, etc).
- Your vendor was acquired and now you’re not getting the support or any new upgrades that were once promised.
- Your monolith won’t extend and integrate with the omnichannel and innovation projects you need to stay competitive.
- Your vendor’s roadmap has diverged from your business’ needs since you first signed on.
You’ve experienced some of these warning signs, so what do you do next? First things first, don’t lose hope!
A replatforming project sounds like a nightmare, but you can keep your investment in your current system working while you gradually move into a new technology stack. Microservices allows you to migrate off your existing system in increments so you and your teams are free from the restrictions of your legacy systems.
So, how can you overcome these warning signs? Join Skava and Mastek at our upcoming event in New York on November 7th. Jon Feldman of Skava has been in your shoes and experienced these warning signs. He’ll share the secrets of migrating to a microservices-based model that’s worked for many leading brands and ultimately, reach commerce nirvana.
Click here to RSVP today.