Tag Archives: technology

Can chatbots replace customer service agents?

Implementing a new technology can be a daunting task that requires money, resources, and time. Not to mention full confidence in the technology and solutions you’re investing in. Lately, we’ve been hearing constant talk about chatbots and conversational commerce in … Continue reading

Posted in Ecommerce, Mobile | Tagged , , , ,

What are microservices and why you should care

“A microservices-based architecture is like the LEGO Star Wars’ Millennium Falcon; Lego bricks that you could put together and play with immediately.” At least, that’s what Skava’s Platform Architect, David Levine, says. The term “microservice” has been a hot topic … Continue reading

Posted in Microservices, Thought Leadership | Tagged , ,

Amazon Go is revolutionizing in-store shopping

Amazon is making tremendous headlines with the opening of Amazon Go, a cashierless convenience store (1,800 square feet) in Seattle. Amazon has made several failed attempts while testing internally for over a year and a half. The first of its … Continue reading

Posted in In-Store Technology, Thought Leadership | Tagged , ,

5 Ways Physical Stores Can Reclaim Their Throne

Physical stores are not left without hope. Despite the influx of store closures, physical retailers can make a strong comeback. More than 20 major retailers, such as Kmart and JC Penney, have closed down stores this past year. In 2017 … Continue reading

Posted in Best Practices, In-Store Technology | Tagged , ,

[Webinar] Using AI To Power The Retail Experience

  [PYMNTS.com] When is milk not milk? This is no trick question — it’s a distinction that artificial intelligence (AI) is going to have to learn to make in order for eMerchants to fully leverage the potential of machine learning. To … Continue reading

Posted in Best Practices, In-Store Technology, Thought Leadership, Webinar | Tagged , , , ,